SMS Privacy Policy

🔒 PRIVACY POLICY – AFTER-HOURS SMS SERVICE

Effective Date: May 2026

Overview

This Privacy Policy explains how Esquire Property Management (“Company,” “we,” “us,” or “our”) collects, uses, and protects information in connection with our After-Hours Maintenance SMS Service.

This service is designed to assist tenants who initiate contact regarding maintenance issues outside of normal business hours.

SMS Communications & After-Hours Messaging

We offer an SMS (text message) service to provide confirmation and limited follow-up for after-hours maintenance requests.

  • SMS messages are only sent after a tenant calls our after-hours maintenance line
  • The tenant must verbally request and consent to receive a text message
  • No messages are sent without direct opt-in

Consent to receive SMS messages is not a condition of tenancy, lease approval, or housing services.

What Information Is Collected

We only collect and use:

  • The phone number provided during the inbound call
  • Basic maintenance request details necessary to respond

We do not collect additional personal information through this SMS service.

How Your Information Is Used

Your information is used solely to:

  • Confirm receipt of your maintenance request
  • Provide limited follow-up communication related to that request

No Marketing Use

We do not send:

  • Marketing messages
  • Promotional content
  • Advertising via SMS

This service is strictly for operational communication related to maintenance requests.

Message Frequency

Message frequency varies depending on the nature of your request.

Opt-Out Instructions

You may opt out at any time by replying:

STOP

After opting out:

  • You will receive a final confirmation message
  • No further SMS messages will be sent unless you initiate a new request

Help Instructions

For assistance, reply:

HELP

Or contact our office:

Esquire Property Management
📞 (805) 482-3209

Data Sharing

We do not sell, rent, or share your phone number with third parties for marketing purposes.

Your information may be processed through secure third-party service providers (such as messaging platforms) solely to deliver SMS communications.

Service Limitations

  • SMS delivery is not guaranteed and may be delayed or fail
  • This service is not monitored 24/7 in real time
  • Emergencies should be directed to 911 or appropriate emergency services

Data Security

We take reasonable measures to protect your information from unauthorized access or misuse.

Your use of this SMS service is also governed by our Terms & Conditions:

👉 https://esquirepropertymanagement.com/sms-terms-and-conditions/

Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Information

Esquire Property Management
Camarillo, California
📞 (805) 482-3209

Compliance Statement:
This SMS service is used exclusively for tenant-initiated maintenance communication and does not include marketing or promotional messaging.