📱 SMS TERMS & CONDITIONS – AFTER-HOURS MESSAGING SERVICE

Effective Date: May 2026

1. Overview

These Terms & Conditions govern SMS (text message) communications provided by Esquire Property Management in connection with our After-Hours Maintenance Request system.

By opting into SMS communication, you agree to receive messages related to your request and accept these terms.

SMS messages are sent only when:

  • A tenant calls the after-hours maintenance line
  • The tenant provides verbal consent to receive a text message

Message frequency varies. Standard message and data rates may apply.

Consent to receive SMS messages is not a condition of tenancy, lease approval, or housing services.

3. Purpose of Messages

Messages are limited to:

  • Maintenance request confirmations
  • Status updates
  • Emergency-related communication tied to your request

We do not send marketing or promotional SMS messages.

4. Opt-Out Instructions (STOP)

You may opt out at any time by replying:

STOP

After opting out:

  • You will receive a confirmation message
  • No further messages will be sent unless you reinitiate contact

5. Help Instructions (HELP)

For assistance, reply:

HELP

Or contact:

Esquire Property Management
📞 (805) 482-3209

6. Message Delivery Disclaimer

SMS delivery is not guaranteed. Messages may be delayed or not delivered due to:

  • Carrier issues
  • Network outages
  • Technical limitations

We are not responsible for delayed or undelivered messages.

7. Service Availability

  • This service is designed for after-hours maintenance support
  • It is not monitored continuously in real time
  • Response times may vary

For emergencies, contact 911 or appropriate emergency services

8. Liability Limitations

To the fullest extent permitted by law:

  • We are not liable for damages resulting from delays, failures, or errors in SMS communication
  • SMS is provided as a convenience only and does not replace formal maintenance procedures or emergency services

9. Privacy Policy Reference

Your use of this SMS service is also governed by our Privacy Policy:

👉 https://esquirepropertymanagement.com/privacy-policy/

By using this service, you acknowledge that you have reviewed both the Privacy Policy and these Terms & Conditions.

10. Supported Carriers

Service is supported by most major U.S. carriers, but delivery may vary.

11. Changes to These Terms

We may update these Terms periodically. Updates will be posted with a revised effective date.

12. Contact Information

Esquire Property Management
Camarillo, California
📞 (805) 482-3209

Compliance Statement:
This messaging service is used solely for operational communication related to tenant-initiated maintenance requests and does not include marketing or promotional messaging.